The consumer is considered the king of the market, and in this fast-paced world, they must be cautious of their rights and responsibilities. As there is a lot of competition in the market, many businesses are involved in unfair trade practices and look to exploit their customers.
Consumers require protection from such practices, so knowing the difference between consumer rights and responsibilities is essential. In Australia, the importance of consumer law Protection Act can properly protect customers against unfair practices. In this guide, you will learn more about the difference between consumer rights and responsibilities in Australia.
Though many Australian businessmen are aware of their social responsibilities towards their society, some are known to exploit their customers by committing fraud or applying unfair trade practices. There are various acts in Australia that can help protect customers against such practices.
To safeguard the interests of consumers, the Australian government and other non-government organizations have worked a lot. But these efforts can come to fruition when consumers know their responsibilities.
Now that you have a concrete idea of a consumers rights and responsibilities in Australia, it’s time to compare and learn the differences between consumer rights and responsibilities.
As per this consumer right, a consumer in Australia will have the right to be heard, advocate their interest and represent themselves.
To keep it simple, if an Australian consumer is exploited by a business or has a complaint about the business, goods, or services, they have the right to be heard and assured that their interest will be considered.
To fulfil this consumer right, Australian businesses need a complaint cell to attend to their customer’s complaints.
Other than that, this consumer right can also provide the right to representation in the government and other specific bodies for consumer protection. It is the responsibility of every Australian consumer to offer sound and reasonable suggestions.
This is another consumer right stating that an Australian consumer has the right to seek redressal and receive compensation against unfair trade practices or exploitation.
This right aims to assure proper justice to the consumer against any kind of exploitation or improper trade practices. As a consumer, you must not allow the company or trader to take you for granted.
Consumers in Australia can exercise the right to basic needs or essential products that are the core essence of their survival. These include sanitation, education, healthcare, shelter, clothing, and food.
Meanwhile, it’s also the responsibility of the same consumers to:
It is the legal right of every Australian consumer to live and reside in a physical environment that promotes restorative quality of life. It involves protecting yourself against any environmental hazard or threat that citizens cannot control.
It encompasses the significance of safeguarding and enriching the environment for the existing and future generations. It is the consumers’ duty or responsibility to ensure their actions don’t adversely impact the environment.
This right states that an Australian consumer has the right to be protected against any marketing of dangerous goods and services to their life and property.
This right is essential for the security and safety of consumers regarding purchasing goods. At times, there can be a manufacturing defect in goods such as an electrical appliance or a gas cylinder.
This form of defect can lead to the loss of a consumer’s health, property, and life. As a result, this right to safety can help safeguard the consumer from the sale of risky goods and services from the market.
You can read the guide above to learn more about the difference between consumer rights and responsibilities. If you feel that an Australian business cheats on you on any product or service, you can take the help of top lawyers in your area.
Contact Commercial Lawyers Perth to acquire the best lawyers who can help you know more about your rights and responsibilities as an Australian consumer.
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